Shipping policy
Shipping policy of Ella Noor
Ella Noor is committed to providing all its customers with a fast and reliable shipping service. This shipping policy describes delivery times, costs and procedures to ensure an optimal shopping experience.
Delivery times
Ella Noor undertakes to ship all orders within 24 to 48 hours of confirmation of purchase. Once shipped, orders should arrive within 5-15 working days. Delivery times may vary depending on various factors, including but not limited to weather conditions, periods of high demand and customs procedures.
Free shipping
Ella Noor is proud to offer free shipping. Regardless of the amount of your order or your location, you will benefit from free delivery. This offer reflects our commitment to making the shopping experience for our customers as pleasant and hassle-free as possible.
Shipping
All orders placed at Ella Noor are shipped directly from our supplier. This method allows us to reduce processing times and ensure that our customers receive their products as soon as possible. It also allows us to carry out strict quality control on every item shipped.
Order processing
After placing your order, you will receive a confirmation e-mail. Ella Noor processes and ships orders within 24 to 48 hours. Once your order has shipped, you will receive an email with tracking information so that you can track your package to its final destination.
Tracking of orders
Ella Noor provides tracking information for all shipped orders. You will receive a tracking number via e-mail as soon as your order is shipped. With this number, you can track the status of your delivery via the carrier's website.
Questions and support
For questions about your order or our shipping policy, please contact our customer support team at the following address: info@ellanoor.com. Our dedicated team is ready to help you and answer all your questions as soon as possible.
Restrictions and exceptions
While we make every effort to meet estimated delivery times, certain factors beyond our control may cause delays. Ella Noor is not responsible for delays caused by customs, weather conditions or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
Conclusion
Ella Noor strives to provide an exceptional online shopping experience, with fast and reliable delivery. By adhering to our shipping policy, we ensure that every customer receives their products as quickly as possible, while satisfaction remains high. For any other information, please contact us at info@ella-noor.com.
