Refund policy

Return and refund policy of Ella Noor

At Ella Noor, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No refund for clearance items
Items purchased during clearance sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.

Return costs
Customers are responsible for return shipping costs. Ella Noor will not reimburse return costs and is not liable for costs incurred during the return process.

Deadline for returns
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this deadline to qualify for a return.

Exchanges of sale items
Sale items cannot be exchanged, even with incorrect sizing. Make sure you choose the right size before making a purchase.

100% guarantee on defective items
We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process
To initiate a return, please email info@ellanoor.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form
Returns without a completed return form cannot be processed. Be sure to include this form with your return to ensure proper processing of your request.

Conclusion
Ella Noor is committed to ensuring the satisfaction of its customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at info@ella-noor.com.